Storage Hatton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Hatton provides removals, storage, packing, transportation and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Company means Storage Hatton, the provider of removals, storage and associated services.
Customer means the person, firm or organisation making the booking or on whose behalf the booking is made.
Services means any removals, storage, packing, loading, unloading, transportation, handling of goods, or related services provided by the Company.
Goods means all items, effects, furniture, personal property, business property or materials handled, transported or stored by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Scope of Services
The Company provides domestic and commercial removals, storage, packing and related logistics services within the UK. The exact scope of services will be described in the quotation and any subsequent written confirmation. Any services not explicitly listed in the quotation or confirmation are not included in the Contract unless agreed in writing.
3. Booking Process
All bookings are subject to availability and acceptance by the Company. An enquiry or quotation alone does not constitute a confirmed booking.
The usual booking process is as follows:
Initial enquiry and provision of information by the Customer, including addresses, access details, inventory of items where applicable, and preferred dates.
Provision of a quotation by the Company based on the information supplied. Quotations may be provided verbally or in writing. Only written quotations form part of the Contract.
Acceptance of the quotation by the Customer, subject to these Terms and Conditions.
Payment of any required deposit or advance payment by the Customer within the time stated in the quotation or as notified by the Company.
Confirmation of the booking by the Company. A Contract is formed when the Company confirms the booking in writing or proceeds to provide the Services.
The Customer must ensure that all information provided to the Company during the booking process is complete and accurate. The Company may revise or withdraw a quotation if the information supplied is incomplete, inaccurate, or changes materially before the Services are carried out.
4. Quotations
Unless stated otherwise in writing, all quotations:
Are based on normal access conditions at both collection and delivery addresses.
Assume that the Customer has packed their own goods unless packing services are specifically included.
Assume that the work will be carried out during normal working hours.
Do not include additional services such as dismantling or reassembly of furniture, disconnection or reconnection of appliances, or special handling of unusually heavy or fragile items unless clearly stated.
The Company reserves the right to make reasonable additional charges in circumstances where the work required differs from that described in the quotation, including but not limited to restricted access, waiting time, additional items, or unforeseen difficulties.
5. Payments and Charges
All charges are payable in the currency and by the method specified by the Company. Prices are inclusive or exclusive of VAT as stated in the quotation.
Unless otherwise agreed in writing:
Removals and transportation services must be paid in full no later than the commencement of the work or by the due date specified in the invoice or booking confirmation.
Storage services are charged in advance for each storage period. Ongoing storage charges must be paid by the due date set out in the invoice or storage agreement.
The Company reserves the right to withhold performance of the Services or to suspend ongoing services where payments are overdue. The Company may also retain possession of Goods until all outstanding sums are paid in full.
If payment is not received by the due date, the Company may charge interest on overdue sums at the statutory rate or such other rate as may be notified by the Company from time to time, together with any reasonable costs incurred in recovering the debt.
6. Customer Responsibilities
The Customer agrees to:
Provide accurate information about the nature and quantity of Goods, access arrangements, and any special requirements.
Ensure that all Goods are properly packed and prepared for transport or storage, unless packing services have been ordered and confirmed.
Ensure that any appliances are properly disconnected and ready to move, and that any items requiring professional dismantling or disconnection are dealt with appropriately.
Arrange adequate parking, loading and unloading facilities and obtain any required permissions or permits.
Be present or represented at collection and delivery addresses to direct operations and sign any relevant documents, unless otherwise agreed.
The Customer must not present for removal or storage any items that are dangerous, illegal, explosive, corrosive, perishable, or otherwise unsuitable. This includes, but is not limited to, firearms, ammunition, flammable liquids, gases, chemicals, live animals, plants, and any items prohibited under applicable law or regulation.
7. Cancellations and Changes
The Customer may cancel or amend a booking by giving written notice to the Company.
Where the Customer cancels a removal or transportation service, the Company may apply reasonable cancellation charges based on the notice given:
If more than a specified number of working days notice is given before the scheduled service date, the Company may charge a reduced cancellation fee or waive it, as stated in the quotation or booking confirmation.
If shorter notice is given, up to and including the day of the service, the Company may charge a higher cancellation fee up to the full quoted amount, reflecting the time reserved and resources allocated.
For ongoing storage services, the Customer must give the minimum notice period required under the storage agreement in order to terminate storage without further charges.
If the Customer requests a change of date, location, or scope of work, the Company will endeavour to accommodate the change but cannot guarantee availability. Additional charges may apply.
8. Access, Delays and Waiting Time
The Customer is responsible for ensuring that the Company has adequate access to both collection and delivery locations, including suitable parking and safe routes for carrying Goods.
Where the Company encounters delays or waiting time beyond its control, including waiting for keys, restricted access, or unavailable lifts, additional charges may be applied on a time basis as set out in the quotation or standard tariff.
The Company is not liable for failure to perform, or for any delay in performance, caused by circumstances outside its reasonable control, including severe weather, road closures, accidents, industrial action, or other events affecting transport or access.
9. Storage Terms
Where the Company provides storage services, Goods will be stored in facilities and in a manner chosen at the Companys discretion, subject to reasonable care and security.
The Customer must keep the Company informed of any change of address or contact details. Notices will be deemed properly given if sent to the last contact details provided.
If storage charges are not paid when due, the Company may exercise a lien over the Goods and ultimately dispose of or sell the Goods in accordance with applicable law and any contractual notice requirements, applying the proceeds towards unpaid charges and reasonable costs.
10. Liability for Loss or Damage
The Company will take reasonable care in handling, transporting and storing Goods. However, liability is subject to the limits and exclusions set out in this section.
Unless otherwise agreed in writing, the Companys liability for loss of or damage to Goods arising from its negligence or breach of Contract is limited to a reasonable amount per item or per consignment, as specified in the quotation or standard tariff, subject to a maximum overall cap.
The Company is not liable for:
Loss or damage arising from faulty or inadequate packing by the Customer.
Loss or damage to fragile items, including glass, china, pictures, and electronics, unless professionally packed by the Company or unless damage is clearly attributable to the Companys negligence.
Loss of or damage to items of high value, including jewellery, watches, money, documents, data, artworks or collections, unless such items have been declared in writing and specifically agreed and covered.
Loss or damage arising from normal wear and tear, gradual deterioration, or inherent defects in the Goods.
Loss or damage arising from war, terrorism, civil unrest, acts of government, or other events beyond the Companys reasonable control.
Indirect or consequential losses, including loss of profit, loss of use, or emotional distress.
The Customer is strongly advised to arrange appropriate insurance cover for Goods during removal and storage. Where the Company offers or arranges insurance, it will be subject to the terms of the relevant insurance policy, which are separate from these Terms and Conditions.
11. Claims Procedure
Any visible loss or damage to Goods should be noted on the delivery documentation at the time of delivery wherever practicable.
The Customer must notify the Company in writing of any claim for loss or damage as soon as reasonably possible and within the time limit stated in the quotation or Contract. Failure to notify within the specified time may affect the Companys ability to investigate and may reduce or extinguish any liability.
The Customer must provide reasonable evidence of loss or damage, including photographs, receipts or valuations where requested, and allow the Company or its representatives to inspect the Goods.
12. Waste, Prohibited Items and Environmental Regulations
The Company operates in accordance with applicable waste and environmental regulations in the UK.
The Customer must not request the Company to dispose of any waste or unwanted items in a way that breaches waste management or environmental laws. The Company will only remove or dispose of waste items where this forms part of the agreed Services and where it is legally permitted and properly managed.
Certain items, including hazardous waste, chemicals, oils, asbestos, medical waste and other regulated materials, will not be removed, transported or stored by the Company. The Customer is responsible for identifying and separately managing such items in accordance with legal requirements.
Where the Company agrees to remove items for disposal, the Customer warrants that they have the right to authorise such disposal and that the items do not include hazardous or prohibited materials. The Company may refuse to remove any items that it reasonably considers unsafe, unlawful or inappropriate.
13. Right of Lien and Sale of Goods
The Company has a legal right to retain possession of Goods until all outstanding charges, interest and costs are paid in full. This right of lien applies to all Goods in the Companys possession, including those not directly related to the unpaid charges.
If payment remains outstanding after reasonable notice, the Company may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds towards the unpaid sums and any reasonable costs of sale or disposal. Any surplus will be held for the Customer, subject to applicable regulations.
14. Data Protection and Privacy
The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the UK.
The Company may share necessary information with its staff, contractors and service providers where required to deliver the Services, and with authorities where legally required.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the booking is confirmed, unless a later version is expressly agreed in writing.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract formed under them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, including any question regarding their existence, validity or termination.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services. No verbal statements or representations shall form part of the Contract unless confirmed in writing by the Company.
