Hatton Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Hatton Storage provides storage services to customers in the UK. By making a booking, paying a deposit or fee, delivering items, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before reserving space or placing any goods into storage.

In these terms, “we”, “us” and “our” refer to Hatton Storage. “You” and “your” refer to the customer or any person acting on the customer’s behalf. “Goods” means any items, property, materials, equipment, or belongings stored under a booking. These terms apply to self storage, container storage, short-term storage, and any related storage service we offer.

We reserve the right to amend these terms from time to time. Any change will take effect when published or otherwise notified to you, unless a later date is stated. Continued use of the storage service after any update will be treated as acceptance of the revised terms. If any part of these terms is found unenforceable, the remainder will continue in full force.

1. Booking process

1.1 Making a booking

To reserve a unit or storage space, you must complete the booking process and provide accurate information, including your name, contact details, storage requirements, and any additional information reasonably requested by us. A booking is only confirmed once we have accepted it and, where applicable, received any required payment. We may refuse or cancel a booking if the information provided is incomplete, false, or inconsistent with our service requirements.

1.2 Eligibility and authority

By making a reservation, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of a business, organisation, or another individual, you confirm that you have authority to act for them and to accept these terms on their behalf.

Before goods are stored, you may be asked to identify the type of items to be placed into the unit and to declare whether any goods are fragile, hazardous, high value, perishable, or otherwise subject to special handling. We may decline to store items that are prohibited by law, unsafe, unsuitable for storage, or likely to cause damage, contamination, or nuisance.

1.3 Access and move-in

Once your booking is confirmed, you must move in during the agreed access period or start date. Failure to do so may result in the space being released or reallocated. You are responsible for ensuring that your goods are properly packed, labelled, and suitable for storage. We may require you to sign additional site rules, inventory forms, or declarations before access is granted.

2. Payments

2.1 Charges

All fees, rental charges, administrative charges, and any other sums payable for the Hatton Storage service will be set out at the time of booking or otherwise communicated to you. Unless stated otherwise, charges are exclusive of any applicable taxes. You are responsible for paying all amounts due in full and on time.

2.2 Payment timing

Payment may be required in advance, on a recurring basis, or upon invoice depending on the service agreed. Where payment is due by direct debit, card, bank transfer, or other method, you must ensure that the payment method remains valid and has sufficient funds. If a payment fails, we may retry the payment, charge a reasonable administration fee, suspend access, or treat the account as in arrears.

2.3 Late payment and non-payment

If any amount remains unpaid after its due date, we may charge interest and recover reasonable costs incurred in collecting the debt, to the extent permitted by law. We may also restrict access to the stored goods until outstanding sums are settled. Where an account remains unpaid for a prolonged period, we may exercise any rights available to us under these terms and under applicable law, including the right to sell or dispose of goods in accordance with lawful procedures and prior notice where required.

2.4 Price changes

We may vary charges by giving reasonable notice. Updated pricing may apply at renewal, after the notice period, or as otherwise stated in the booking confirmation. If you do not accept a price change, you should end the storage arrangement before the new charges take effect, subject to the cancellation rules in these terms.

3. Cancellations and termination

Either party may end the storage agreement in accordance with the booking terms and any minimum term stated at the time of reservation. You may be required to give notice before moving out, and charges may continue during the notice period. You remain responsible for all fees up to the end of the agreed term or notice period, whichever is later.

3.1 Your cancellation rights

If a cancellation right is offered at booking, it will be subject to the stated conditions, including any time limit, administration charge, or requirement that no goods have been stored. Where services begin immediately at your request, you may lose some consumer cancellation rights to the extent permitted by law.

3.2 Cancellation by us

We may cancel or suspend a booking where necessary for safety, legal compliance, operational reasons, or if you breach these terms. Examples include non-payment, misleading information, storing prohibited goods, unsafe conduct, or unauthorised access. If we cancel for breach, we may remove access to the unit and deal with goods as permitted by law and these terms.

3.3 Moving out

When ending the agreement, you must remove all goods, leave the unit clean and in the condition in which it was provided, and return any keys, codes, or access devices if applicable. If items are left behind, we may treat them as abandoned after reasonable notice and may remove, store, sell, or dispose of them in accordance with the law. Any costs incurred may be charged to you.

4. Liability and risk

Use of storage is at your own risk, subject to any liability that cannot lawfully be excluded. You are responsible for arranging adequate insurance for the full replacement value of your goods. Unless we expressly agree otherwise in writing, we do not insure your goods and do not accept responsibility for your decision not to insure them.

4.1 Our responsibility

We will take reasonable care in providing the service, but we are not liable for loss or damage caused by events beyond our reasonable control, including fire, flood, storm, theft by third parties, power failure, war, civil disorder, acts of government, or other force majeure events. We are also not responsible for deterioration caused by the nature of the goods themselves, poor packaging, infestation introduced by your items, or ordinary wear and tear.

4.2 Excluded losses

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of data. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

4.3 Your responsibility

You are responsible for ensuring that goods are packed, stacked, and stored safely. Heavy items should be secured appropriately. You must not store dangerous, illegal, contaminated, stolen, unstable, or highly perishable goods. If your goods damage the unit, our property, or another customer’s property, you may be liable for the resulting loss, repair costs, cleaning, or remediation expenses.

5. Waste regulations and prohibited items

Any storage agreement must comply with applicable waste, environmental, and safety laws. You must not use the service to abandon waste, dispose of unwanted items, or store materials that are controlled, hazardous, or require special licensing unless we have expressly agreed in writing and you have met all legal requirements. Goods that are classed as waste remain your responsibility until properly removed and lawfully disposed of.

5.1 Prohibited goods

Unless expressly permitted by us in writing, you must not store explosives, firearms, ammunition, radioactive materials, chemicals, biohazards, gas cylinders, flammable liquids, live animals, illegal substances, or any item whose presence may breach safety or environmental regulations. You must also not store goods that emit odours, leak fluids, attract pests, or create a nuisance.

We may inspect the contents of a unit where we reasonably suspect a breach of these terms, a safety issue, or a legal requirement to do so. If prohibited or waste materials are found, we may require immediate removal, isolate the unit, involve relevant authorities where necessary, and recover any associated costs from you. You agree to indemnify us for losses arising from your failure to comply with waste or environmental obligations.

5.2 Disposal and environmental compliance

Where goods are removed, disposed of, or treated as waste by you or by us under these terms, you must ensure lawful handling, transport, transfer, and disposal. You remain responsible for any waste duty of care obligations that apply to you. You should keep appropriate records and documentation where required by law.

6. Access, security, and use of the premises

You must use the storage premises responsibly and in accordance with any posted rules. You must not interfere with security systems, prop doors, locks, CCTV, alarms, or other equipment. You are responsible for keeping your access details secure and for all use of your access credentials, whether authorised by you or not.

6.1 Site conduct

You must not smoke, create a fire hazard, obstruct access routes, or engage in unlawful, abusive, or disruptive conduct. If you bring vehicles or equipment onto the premises, you do so at your own risk and must obey all site safety instructions. We may restrict access for maintenance, emergencies, or operational reasons.

6.2 Inspection and entry

We may enter a unit in an emergency, where required by law, where we reasonably believe there is danger, or where permitted by the agreement and notice provisions. We will normally use reasonable efforts to contact you first unless urgent entry is necessary. Any entry will be proportionate to the reason for access.

7. Claims and notices

If you believe we have caused loss or damage, you must notify us within a reasonable time and provide details of the circumstances, the alleged loss, and supporting evidence. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any claim, to the extent permitted by law.

8. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where you are a consumer resident in another part of the UK and mandatory local law gives you the right to bring proceedings elsewhere.

9. General provisions

If we fail to enforce any right or provision under these terms, that will not be treated as a waiver of that right. You may not transfer your rights or obligations under the agreement without our prior written consent. We may transfer our rights and obligations where it is lawful to do so and where your rights are not adversely affected.

Nothing in these terms creates a partnership, joint venture, or agency relationship between us and you. These terms represent the entire agreement between the parties concerning the storage service and supersede any prior discussions or understandings relating to the same subject matter, except where a separate written agreement states otherwise.

End of Terms